eClinicalWorks Billing and Optimization Specialists

RCM360 is a team of eClinicalWorks billing and optimization specialists with over 100 collective years of experience helping practices with their revenue cycle management needs. We have worked with hundreds of provider groups and have seen firsthand the challenges they face with their billing and collections. That experience has allowed us to develop a solution for just about any problem – solutions which routinely result in increased cash flow, reduction in rejected claims, payment of old claims, and a more efficient billing and collections process with quicker collection of receivables. You can leverage the RCM360 experience to improve the financial health of your practice.

Unmatched Technical Expertise

The team’s technical expertise in the software is unparalleled in the revenue cycle management industry. Marry this with our custom report writing expertise, knowledge of billing processes, and practical experience with medical practice workflows provide you with solutions that are tailored to your needs. We streamline and automate billing processes, fully utilizing a team of experts focused on the following:

Onboarding Team
Review of system
System set up
Clean up database
Optimize eClinicalWorks Practice Management

Account Manager
Management of account
Using custom RCM reports
Establish relationship with Client

Coding
Initial E&M Analysis (coding & documentation)
Rules & Edits Management
Prompt Claim Submission – 1 business day

Reimbursement
Claims followed up every 30 days
Denials worked within 2 Days

Initial AR
Dedicated team to work sitting AR
Focused on quick action and clean up

Insurance Eligibility
Integrated patient insurance eligibility verification

Payment Poster
Payments posted daily
Payment reconciliation to verify all posted money has been received by practice

Patient Communication
(up through sending to 3rd party collection agency)
Patient statements
Inbound patient calls
Patient payments

Collections
Facilitate collection process

Credit/Refunds
Initiate refund policy
Facilitate the refund process
Client approves all refunds

Audits
Random review for posting correctness
Appropriate follow up
Monthly audits by employee and by client
Continued education for staff

Our Philosophy

It is our philosophy to balance technology with personal care. Technology is leveraged to do the billing, run reports, and provide data. But it is the people who make the difference. You will have a one-on-one relationship with your billing expert who is there to care for you and the financial health of your practice.

Actively Involved: We are a hands-on outsourced medical billing team, providing the services you need to improve your revenue cycle management and ensure the financial well-being of your practice.

Billing Experts: We know the challenges you face and have the resources you need to succeed. RCM360 was developed by a team of medical billing experts with over 100 years of combined experience.

Delivering Results: Since our founding, we have built a reputation for resolving stagnant claims, increasing collections, and helping practices grow their cash flow each year.

Partner with North America’s largest eClinicalWorks solution partner with the most complete line-up of RCM experts and eClinicalWorks certifications.

RCM360, An Ero Health Company

RCM360 is also an Ero Health company which means it is part of the largest company offering solutions, services, and consulting for eClinicalWorks customers in North America. Ero Health was formed in 2019 as the result of the merger between Curas, Inc., and Physicians Trust. Ero Health team members have practical experience in all areas of healthcare IT, including business management, practice workflow, training, support, revenue management, data analytics, hosting, and practice optimization.

Whether you are looking to switch EHR systems, or are already using eClinicalWorks in your healthcare practice, the Ero Health team has the expertise and experience to help you maximize your eClinicalWorks investment. From adoption and implementation to revenue cycle management and hosting, we offer a comprehensive solution for your practice’s needs. We take a holistic approach, guiding you towards efficiency, greater access to information, and ultimately, success in today’s ever-changing healthcare environment.